Shipping information
Processing Time
- Orders are processed within 1-2 business days (Monday-Friday, excluding holidays)
- You will receive a confirmation email with tracking information once your order ships
Shipping Options
- Standard Shipping: 3-5 business days ($8.00) (Free on orders over $50)
- Expedited Shipping: 2-3 business days ($15.00)
- Express Shipping: 1-2 business days ($25.00
- International Shipping: 7-14 business days (Rates calculated at checkout)
Shipping Policies
- We ship to all 50 U.S. states and select international destinations
- P.O. boxes and APO/FPO addresses are accepted (Standard shipping only)
- Additional customs fees, taxes, and duties for international orders are the responsibility of the recipient
- Delivery timeframes are estimates and not guaranteed
- Orders placed after 2:00 PM EST will be processed the following business day
RETURNS & EXCHANGES
Returns
- Unworn/unused items may be returned within 14 days of delivery
- Items must be in original packaging with all tags attached
- Sale items are final sale and cannot be returned unless defective
- Closeout item sales are final. No returns or exchanges
- Defective or incorrect items can be returned at no cost
Exchanges
- For exchanges, please follow the return process and place a new order for the desired item
- This ensures faster processing and guarantees item availability
- Free exchanges when it’s our mistake
- No exchanges after 14 days
- No exchanges on closeout items. All closeout sales are final
How to Initiate a Return or Exchange
- Log into your account to retrieve your order number if needed.
- Email us your name, order number, email address, and the reason for the return so we can start the process.
- Select the item(s) you wish to return and reason for return
- Print the prepaid return shipping label (a $8.00 fee will be deducted from your refund unless the return is due to our error)
- Package the item securely and attach the return label
- Drop off at any authorized shipping location
Refund Process
- Refunds will be issued to the original form of payment within 5-7 business days after we receive and inspect your return
- Return shipping fees ($8.00) are deducted from refunds unless the return is due to our error
- Original shipping charges are non-refundable unless the return is due to our error
DAMAGED OR LOST PACKAGES
- If your package arrives damaged, please take photos and contact customer service within 48 hours
- For packages marked as delivered but not received, please contact us within 48 hours
- We’ll work with the shipping carrier to resolve the issue promptly
CONTACT INFORMATION
- Customer Service Hours: Monday-Friday, 9:00 AM – 6:00 PM EST
- Email: support@777mtb.com.com
We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated effective date.
Last Updated: July 22, 2025